Your privacy matters to us. This Privacy Policy explains exactly what personal data jililove collects, why we collect it, how we use it, and the rights you have as a Filipino player under Philippine law.
Six core commitments jililove makes to every Filipino player regarding the handling of their personal information.
Every piece of data transmitted between your device and jililove is protected by industry-standard 256-bit SSL encryption. Your personal details, payment information, and account activity are never sent in plain text.
jililove does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate and improve your jililove experience.
jililove processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations issued by the National Privacy Commission (NPC).
As a data subject under Philippine law, you have the right to access, correct, delete, and port your personal data. jililove provides clear processes for exercising all of these rights at any time.
jililove retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory obligations.
You can opt out of all marketing communications from jililove at any time — simply update your notification preferences in your account settings or contact our support team directly via live chat.
Welcome to the jililove Privacy Policy. jililove ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at jililove.net. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
This Privacy Policy describes the types of personal data we collect from players and visitors, the purposes for which we process that data, the parties with whom we may share it, the security measures we have in place to protect it, and the rights you have as a data subject under Philippine law. This Policy applies to all users of the jililove Platform, including registered players, visitors to our website, and anyone who contacts our customer support team.
This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy. If you have any questions about this Policy or about how jililove handles your personal data, please contact our Data Privacy Officer using the details provided in Section 16.
For the purposes of the Philippine Data Privacy Act of 2012, jililove is the Personal Information Controller in respect of the personal data collected through the jililove Platform. This means jililove determines the purposes and means of processing your personal data.
jililove has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and with applicable data protection laws. You may contact the DPO at any time using the contact details set out in Section 16 of this Policy.
jililove collects the following categories of personal data from players and visitors to the Platform:
jililove collects personal data through the following means:
jililove uses the personal data we collect for the following purposes:
Under the Philippine Data Privacy Act of 2012, jililove processes your personal data on the following legal bases:
jililove does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting providers, customer support platform providers, and fraud detection services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. We may also disclose data to law enforcement agencies where necessary to prevent or investigate fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, or sale of all or part of jililove's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result from it.
jililove uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyze usage patterns, and to support our security and fraud prevention measures. The following types of cookies are used:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jililove Platform. For more information about the specific cookies we use, please contact our Data Privacy Officer.
jililove implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jililove will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Philippine Data Privacy Act.
jililove retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory obligations. The following general retention periods apply:
When personal data is no longer required for any of the above purposes, jililove will securely delete or anonymize it in accordance with our data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jililove. To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 16.
| Right | What It Means | How to Exercise |
|---|---|---|
| Right to Access | You have the right to obtain a copy of the personal data jililove holds about you, along with information about how it is being processed. | Submit a data access request to our DPO. We will respond within 15 business days. |
| Right to Rectification | You have the right to have inaccurate or incomplete personal data corrected or updated. | Update your details in your account settings, or contact our support team via live chat. |
| Right to Erasure | You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. | Submit a deletion request to our DPO. Note that some data must be retained under Philippine law. |
| Right to Data Portability | You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller. | Submit a portability request to our DPO. Data will be provided in CSV or JSON format. |
| Right to Object | You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. | Update your marketing preferences in account settings, or contact our DPO. |
| Right to Withdraw Consent | Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. | Update your consent settings in your account, or contact our support team. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jililove has violated your data privacy rights. | Visit the NPC website at privacy.gov.ph for complaint procedures. |
The jililove Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gambling. jililove does not knowingly collect personal data from individuals under the age of 21.
If jililove becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data in question, and return any deposits made, in accordance with our Terms & Conditions. If you believe that a minor has registered an account on jililove, please contact our support team immediately via live chat.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. jililove supports the responsible gaming initiatives of PAGCOR in this regard.
jililove's primary operations and data processing activities are based in the Philippines. However, some of our third-party service providers — including cloud hosting providers, KYC verification services, and fraud detection platforms — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, jililove ensures that appropriate safeguards are in place to protect your data, including:
By using the jililove Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in other jurisdictions, subject to the safeguards described above.
The jililove Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jililove Platform and does not cover the privacy practices of any third-party websites or services that may be linked from our Platform.
jililove is not responsible for the privacy practices, content, or data handling of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal data to them.
jililove reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the jililove Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the Platform and may close your account in accordance with our Terms & Conditions.
The most current version of this Privacy Policy will always be available at jililove.net/privacy-policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way jililove handles your personal data, please contact our Data Privacy Officer through the following channels:
We aim to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within 15 business days. For complex requests involving data access, rectification, or erasure, we may require up to 30 business days, in which case we will notify you of the extended timeline.
If you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy was last updated on January 1, 2026. It supersedes all previous versions of the jililove Privacy Policy. By continuing to use the jililove Platform, you confirm your acceptance of this Policy in full.
Now that you know how jililove protects your privacy, join thousands of Filipino players from Manila, Cebu, Davao, and across the Philippines. Your data stays yours — always. Must be 21 years or older to play.
21+ only · Philippine DPA compliant · PAGCOR regulated · 256-bit SSL encrypted